NCC Unveils TELCARE Desk At Abuja Airport

L-R: Oladokun Oye, Vice President, Retail and Postpaid, Airtel Nigeria; Abdulrahman Ado, Executive Director, 9Mobile; Adeleke Adewolu, Executive Commissioner, Stakeholder Management, Nigerian Communications Commission (NCC); Dr. Chris Nwanoro, President, National Disability Empowerment Forum; Prof. Adeolu Akande, Chairman, Board of Commissioners, NCC; Abdulazeez Salman, Commissioner, NCC; Ugonwa Nwoye, Chief Customer Relations Officer, MTN Plc, at the commemoration of the World Consumer Rights Day 2023 by the Commission in Abuja on Wednesday (March 15, 2023).

As part of activities marking 2023 World Consumer Rights Day, the Nigerian Communications Commission, (NCC)has launched its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja.
Executive Vice Chairman/Chief Executive Officer of NCC, Prof Umar Garba Danbatta said the TELCARE Desk in Abuja will be a pilot as the Commission plans to set up the desk at strategic locations across the country to provide information to telecom consumers.
According to him the TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues.
Further he said it will provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the Commission’s activities.
Danbatta noted that telecommunications industry, as the global community celebrates World Consumer Rights Day (WCRD) 2023, the Commission is affirming that the theme of this year will form part of the consideration of the Commission’s regulatory mandate.
“We are committed to responsibly using the world’s resources, including protecting the environment by supporting the industry to transition to renewable energy”, he said.